In the tourism business in the mass countries the concept of "guide" is very perverted. You are met by a representative of the host party, whose task is to put you on a transfer. The transferman is obliged to bring you from the hotel.

The representative of the host company on the transfer must check the list of those who arrive at the hotel and tell them about the time difference, the hours of meeting with the representative at the hotel.

The representative of the host company in the hotel should tell you about the additional services that are offered to holidaymakers, inform (personally, by phone, note on the stand) about the time of departure from the hotel.

It is the Guide - this is a guide who will tell you about the history of the country, about the sights that you visit. Do not confuse these professions.

If you need help with the hotel - contact Guest Relations, any questions - at the reception. The host representative will always help you, in any matter, but it's not his job.

Have a nice rest!