The online booking system of hotels Booking.com, without exaggeration, is considered the most popular Internet service for self-searching and reserving hotel rooms, for the first time allowed hotels to respond to customer reviews.

At this step, the company based in Amsterdam, went after numerous complaints from the hoteliers about fake or pre-biased comments, spoiling the overall rating of an institution. Now the owners of hotels can justify themselves before dissatisfied guests or refute false pretenses. In any case, now both "teams" can communicate with each other in an equal language, which, in turn, will contribute to the improvement of the booking process.

Recall that today the database Booking.com covers 99% of the world's hotels connected to the Internet, and the number of daily reservations is about 550 thousand.

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• Increased the cost of overseas roaming (Feb 27)
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